Refund & Return Policy
Last Updated: June 20, 2026
At Arlington Distribution INC, we strive to provide quality surveillance equipment and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Window
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To qualify for a return, products must:
• Be unused and uninstalled
• Be in their original condition
• Include all original accessories, manuals, and packaging
• Be accompanied by proof of purchase or order confirmation
Products returned without prior return authorization (RMA) may not be accepted or may experience processing delays.
How to Request a Return
To initiate a return, please contact us:
Email: sales@arlingtoncctv.com
Phone: +1 (312) 869-2288
Our team will review your request and provide return instructions if the return is approved.
Return Address
Arlington Distribution INC Customer Returns
610 Supreme Dr
Bensenville, IL 60106-1158
United States
Please do not return any products without first obtaining return authorization (RMA) from our customer support team.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
• A defective product
• Shipping damage
• An item shipped in error
If Arlington Distribution INC determines that the return falls into one of the above categories, a prepaid return shipping label may be provided.
Original shipping charges are non-refundable unless the return results from an Arlington Distribution INC error or a verified product defect.
Product Compatibility
Customers are responsible for verifying product compatibility before placing an order.
If you are uncertain whether a camera, NVR, recorder, accessory, or other surveillance product is compatible with your existing system, please contact Arlington Distribution INC before making a purchase.
Returns resulting from compatibility issues may be subject to return shipping charges.
Our team is happy to assist with compatibility questions before you place an order.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
To assist with claim processing, we may request:
• Photos of the product
• Photos of the packaging
• A description of the issue
We will review the information and work to provide an appropriate resolution.
Exchanges
If you would like to exchange a product for a different model, configuration, or item, please contact Arlington Distribution INC before initiating a return.
Eligible products may be exchanged within 30 days of delivery, provided they remain unused, uninstalled, and in their original packaging.
Customers are responsible for any price difference between products. Additional shipping charges may apply.
If the exchange is requested due to a defective product or an order fulfillment error, Arlington Distribution INC will work with the customer to provide an appropriate replacement or exchange solution.
Non-Returnable Items
The following products may not be eligible for return:
• Special-order products
• Custom-configured surveillance systems
• Software licenses and digital products
• Products showing signs of installation, modification, or misuse
• Clearance, closeout, or final-sale items
• Gift cards
If you are unsure whether a product is eligible for return, please contact us before placing your order.
Refund Processing
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Please note that banks, credit card companies, and payment providers may require additional time to process and post refunds.
If you have not received your refund after the applicable processing period, please contact us and we will be happy to assist you.
Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact:
Arlington Distribution INC
Business Address
610 Supreme Dr
Bensenville, IL 60106-1158
United States
Email: sales@arlingtoncctv.com
Phone: +1 (312) 869-2288
Business Hours:
Monday – Friday
8:30 AM – 5:00 PM CST
