Shipping policy

Shipping Policy

Last updated: June 15, 2026

Free Shipping

We offer free standard shipping on all orders over $70 within the contiguous United States.

Shipping Rates

Shipping Method Delivery Time Rate
Standard Shipping 3–5 business days Free over $70 / $8 under $70
Expedited Shipping 1–2 business days $15

Order Processing

Orders placed before 2:00 PM PST (Monday–Friday) are processed and shipped the same business day. Orders placed after 2:00 PM PST or on weekends/holidays will be processed the next business day.

Shipping Locations

We currently ship within the United States only (including Alaska and Hawaii; additional shipping fees may apply). We do not ship to P.O. Boxes for oversized items (NVRs, camera kits). Please provide a physical street address.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order status at any time by clicking the tracking link in your email or contacting us at sales@arlingtoncctv.com

Bulk & Commercial Orders

For bulk orders (5+ units) , please contact us for custom shipping rates and freight options. We work with major freight carriers to deliver large orders safely.

Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours with photos of the damaged packaging and product. We will arrange a replacement or full refund. For lost packages, please allow 5 business days after the expected delivery date before filing a claim.

Return to Sender

Orders returned due to incorrect address or failure to accept delivery will be subject to a re-shipping fee. Please verify your shipping address at checkout.

Questions?

Contact us at sales@arlingtoncctv.com or call during business hours (Mon–Fri, 8:30 AM – 5 PM PST).